ok×ÊÔ´Íø

Mail and Copy Central is the central delivery service provider for all students residing on campus. All deliveries, including flowers, should be directed to the student’s mailing address. Find mail center hours and operation information, or learn more about mail and other campus services by clicking "Mail and Packages" above or visiting smu.edu/mailcentral.

How to Address a Letter or Package:

Student Name
3140 Dyer St.
#XXXX
Dallas, TX 75205

Residents may submit requests for maintenance through STABLE. Information on how to submit a request is available on smu.edu/stable, which you can access by clicking on "Maintenance Requests" above. If you have questions or concerns about a submitted work order, ok×ÊÔ´Íø Facilities Planning and Management at 214-768-7000.

ok×ÊÔ´Íø Facilities Planning and Management handles requests according to priority level based on the nature of the concern. Situations that risk the life, safety, and/or security of residents, RLSH properties, or critical campus infrastructure are deemed emergencies and garner an immediate response by qualified facilities personnel. All other concerns or requests are handled in the order in which they are received. Requests can be entered through STABLE at any time, however, for emergency level concerns (leak, flooding, broken lock, power outage, etc.) outside of the normal business hours should be called in to ok×ÊÔ´Íø Facilities Planning and Management 24/7 call center at 214-768-7000. Residents should also contact building staff or an Area Service Desk [hyper link to the service desk page] member if there are questions about maintenance concerns.

See other helpful RLSH facilities information on the Facilities page under Current Residents.

Wifi and high-speed wired connections are available in all rooms and study rooms. Computers or devices must be configured to obtain an IP address automatically. Please maintain one connection per jack. The Office of Information Technology (OIT) has additional information on their website, smu.edu/oit. Click on "Network Services" to visit the OIT website.

RLSH has either ok×ÊÔ´Íø ID card readers or physical keys for gaining access to resident rooms (depending on location). It is the responsibility of the resident to have their ok×ÊÔ´Íø ID card or physical key at all times and should not be given to others at any time. Lost or misplaced keys should be reported immediately to an Area Service Desk or to RLSH building staff.

When a student loses their room or a lock change is needed, ok×ÊÔ´Íø Facilities Planning and Management Lock Shop will perform a lock change the next working day after it being reported. The cost of the lock change is billed to the student’s account. The new key will be delivered to the Area Service Desk to be gathered by the resident from there.

In the event of a lock-out between 8am-8pm, a loan key is available at the Area Service Desk for 30 minutes without charge. If the loan key is not returned within 24-hours, the original key is assumed to be lost and a lock change will be ordered at the resident’s expense and billed to the student’s account. In the event of a lock-out while the Area Service Desk is closed, the resident should contact the Resident Assistant (RA) on-call for lock-out assistance. RA on-call phone number is available at the resident’s assigned building.

Click on "Keys and Lock Changes" above for more information on the Area Service Desks.

Each residential community has different assortments of games, billiards/ping pong tables, or other community use activity items and spaces based on physical layout of the buildings. The Area Service Desk also has items residents can check-out for use within or around their community. Residents should ask their RA or RCD about what other amenities specific to their building exist utilize while residing on campus.